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FAQ: Things Our Customers Ask About

1. How long does it take to assign a writer?

Usually, we assign the writer the same day when the order is placed. It can take a bit longer if a perfect writer with required qualification is finishing his/her current assignment. Once the writer takes your order, you will get an email notification and status update.

2. How can I know you received my payment?

You will get a confirmation email once we receive your payment. If you pay via PayPal or a credit card, we receive the payment as soon as you approve the transaction.

3. Do I need to refer you?

Usually, students do not indicate our agency as the author of the paper because it could affect their grade. However, it is up to you to make this decision.

4. How can I get my money back?

If for some reason you did not like the order or something went wrong with your transaction, you can always ask our support managers for a money-back. Once we approve this, the money will be paid to your account.

5. Is your work legal?

Our service is 100% legal and we have all rights to deliver custom academic papers. Placing an order with us you can be sue in good service and guarantees.

6. Can I visit your office?

Unfortunately, you cannot. We are an online-based agency and we hire writers all over the world: this is why we do not rent an office for all of our employees. It also helps us to reduce costs for writers` salaries. You can get in touch with us via email, phone or chat instead.

7. Do you re-use my essay after I got it?

All our papers are custom and created from scratch. To avoid plagiarism, we never use other essays as a base for creating a new one. Once you approve and download your paper, we delete it from our database.

8. Can I change my order when you started?

You surely can. However, you need to let us know about all the changes in advance because they may affect the price and your deadline.

9. How and when do I pay?

We require upfront payment via PayPal or a credit card. Thus we can assign a writer who can start working knowing that his/her work is paid. All transactions are secure so you should not worry for your credit card info: we do not store it in our system. You can also request your money back in case you are not satisfied with the order.

10. Can you use my essay I already wrote?

Yes, totally. We can use this information and polish it until it sounds perfect. We can also do editing and proofreading so if you have any notes when placing an order, please let us know in advance.